Shipping Policy

Shipping Policy – Lotus Salon Professional

Overview

At Lotus Salon Professional, a brand by RIMS India Pvt. Ltd., we are committed to delivering your salon products safely, efficiently, and on time across India.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday to Saturday, excluding public holidays.
  • During peak periods or high order volumes, processing may take slightly longer.

2. Shipping & Delivery Timeline

  • Standard delivery timeline: 3–7 business days after dispatch, depending on location.
  • Delivery timelines may vary for remote areas or due to unforeseen logistics delays.
  • Large salon furniture or bulk orders may require additional delivery time.

3. Shipping Coverage

  • We currently ship across India to all serviceable pin codes.
  • Delivery availability depends on courier serviceability in your area.

4. Shipping Charges

  • Shipping charges are calculated based on:
    • Product weight & dimensions
    • Delivery location
  • Free shipping may be available on selected products or order values.

5. Shipping Partners

  • We use trusted logistics partners such as:
    • Delhivery
    • Blue Dart
    • India Post
    • Other reputed courier services

This ensures safe and timely delivery of your orders.

6. Order Tracking

  • Once your order is shipped, you will receive:
    • Tracking ID via SMS/Email/WhatsApp
  • You can track your shipment in real-time through the courier partner’s website.

7. Delivery Guidelines

  • Please ensure your shipping address and contact details are accurate.
  • If you are unavailable at the time of delivery, courier partners may attempt re-delivery.
  • Repeated failed delivery attempts may lead to order return or cancellation.

8. Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Courier disruptions
  • Government regulations or restrictions

Lotus Salon Professional is not liable for delays caused by third-party logistics providers, but we will assist in resolving issues.

9. Damaged or Missing Shipments

  • If your order arrives damaged or incomplete, please notify us within 48 hours of delivery.
  • Share clear images of the product and packaging for quick resolution.
  • We will arrange replacement or support as per our Return Policy.

10. International Shipping

  • Currently, we do not offer international shipping. (Can be updated in future if required)

11. Contact Us

Lotus Salon Professional (RIMS India Pvt. Ltd.)
Email: info@rimsindia.in
Phone/WhatsApp: +91 8448700870
Working Hours: Mon–Sat | 10:00 AM – 7:00 PM

12. Policy Updates

Lotus Salon Professional reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page.